Frequently Asked Questions

How Do I Qualify For Free Shipping?

We offer free shipping for all USA dollar orders over $100! The order must total $100 after any discounts are applied and before taxes are added.

When Will My Order Ship And Where Does K Pop Beauty Shop Ship From?

We process and ship out orders Monday through Friday, excluding Korean and International holidays. Orders will usually be fulfilled and shipped 3-4 days after payment is received. (Monday through Friday, not including holidays).

Once shipped, you’ll receive an email from info@kpopbeautyshop.com with the tracking information. Please note, it can take up to 48 hours for your tracking information to update online. Please see our Shipping section for more details.

K Pop Beauty Shop ships from Seoul, South Korea and uses K Packet and/ or EMS Korea.

What Shipping Methods Does K Pop Beauty Shop Offer?

Our standard shipping method is K Packet Air Mail for most parcels.  However, depending on weight and destination country, we may use EMS Korea.

It can take up to 7 – 24 business days to deliver to some regions after being dispatched due to the customers local postal services in some countries.

Does K Pop Beauty Shop Charge Domestic/ International Sales Tax?

Domestic/ International sales tax will be applied to orders pertaining to your Country of Residence and are not determined by our company.

Cancellations/ Exchanges/ Returns

Can I Cancel Or Change My Order?

K Pop Beauty Shop cannot alter an order once it has been shipped. This includes adding or removing any items in the order or changing the shipping details.

If you need to update your address or cancel an order, please immediately email info@kpopbeautyshop.com.  Our customer service team will do their best to stop the order, however, this is not guaranteed.

My Order Arrived With Something Missing/Incorrect/Damaged.

If your K Pop Beauty Shop package arrives missing an item, with incorrect items, or with any damage to the items, email us right away at info@kpopbeautyshop.com.  Please include photos of your packing slip and any damages for us to investigate.

Can I Return My Purchase?

Your 100% satisfaction is important to us however, we cannot accept returns or exchanges on international orders and shipments unless approval is taken from K Pop Beauty Shop in case by case special circumstances.

*If approval for exchange/ return is granted, please note that single-use products are eligible for return only if it is unused and in its original packaging. This includes sheet masks and rubber masks.  Any Starter Kits, Box Sets, Routine Kits are final sale and ineligible for return.

Please email info@kpopbeautyshop.com and we will email you details for return shipping.  Kindly note that the original shipping costs cannot be refunded.

Is the product I received expired?

Korean products can have essentially three different words on them related to expiration: 제조, 까지, and 사용기한. The 제조 character is where a lot of the confusion happens as this actually means the date in which the product was manufactured versus the actual expiration date.

So, if you receive a product that says, for example, 2019.09.20 제조 and it’s already September 20, 2019, do not panic as this indicates it was manufactured on that date.  Korean products usually have a manufacture date versus an expiration so consumers can be assured in knowing they receive a fresh product.

This might have you wondering: When do you know this product has expired? Well, generally, most skin care products can last 30 months on the shelf and 10-12 months after opening. The 제조 characters helps you—along with the distributors— to keep track so you know when it’s time to throw out a product.

Does K Pop Beauty Shop offer any promotional or discount codes?

K Pop Beauty Shop will have offers ongoing all the time!  Sign up to our mailing list located at the bottom left of our website, to receive exclusive promotions and discounts!

What Payment Methods Does K Pop Beauty Shop Accept?

K Pop Beauty Shop accepts all major credit cards, including Visa, American Express, Mastercard and Discover. We also accept PayPal.

How Do I Apply Promotional Codes Or E-Gift Cards To My Order?

First, copy the promotional or gift card code you intend to use. When at the checkout stage in your shopping cart, paste the code right under Checkout and click ‘Apply Coupon’.  One discount code may be used per order.

Navigating K Pop Beauty Shop Site

How Can I Search For A Product?

You can find products by keyword or by ingredient by using the search icon at the top left corner of each page.

You can also browse by skincare concern and product type, using the links in the header at the top of each page.

Product Availability And Out Of Stock Items:

All products able to be added to your shopping cart are normally in-stock and ready to ship unless there is a last minute delay/update from the manufacturer.

We will try our best to have it stocked for you as soon as possible.  If in urgent need, please email us at info@kpopbeautyshop.com and let us help you.

Korean Skincare 101

So many products and so much information! Where do I start?

Our goal is to make this journey easy. Everyone’s skin is unique, so finding the best products for your skin type can be a trial and error process. We are here to make the process fun and offer advice on every single aspect. Try checking our product descriptions info and they will likely have something like this: Cleanser> Toner> Essence> Eye Cream> Cream> Mask to help you along.

Stay tuned to find informative articles/ videos on almost any skincare topic, before and after testimonials, and advice from skin care experts & dermatologists.

What Is The 10-Step Method And Do I Need To Do ALL 10 Steps?

Ok..Ready for it?…Here is the K Beauty 10 Step Method:

Oil Cleanser> Foam/Cream Cleanser> Toner> Essence> Emulsion> Ampoule/Serum> Sheet Mask> Eye Cream> Moisturizer> Sunscreen.

Q: OK, is this for the morning or evening? What if I do not do or have all products in the steps?

A: Do whatever feels and fits right for your skincare needs.

Generally, a guideline we would suggest if you wanted to do most steps:

Morning:
Foam/Cream Cleanser> Toner> Essence> Moisturizer> Sunscreen

Evening:
Oil Cleanser> Foam/Cream Cleanser> Toner> Essence> Emulsion> Ampoule/Serum> Sheet Mask> Eye Cream> Moisturizer> Mist

It is important to remember that depending on your skin type, needs, season changes, budget, these steps do not need to be all done all the time, everyday, or by all.

Everyone has probably heard all the rage about the 10 step Korean skincare routine but we are here to tell you it is flexible and you need not to worry as we will help to get you find your glow.

For example, one can layer on a essence and a serum before the moisturizer, or simply cleanse and use a sleeping mask.  Finding the right routine will be a unique, personal process and it will be a fun discovery along the way to see what works best for you.

To simplify when selecting a product throughout our site, many of the descriptions will include the general steps to help achieve the most out of your chosen care line ie. Cleanser> Toner> Essence> Eye Cream> Cream> Mask> Mist.  Again, it is up to you and what best suits your skin needs.

Does K Pop Beauty Shop offer complete skincare routines in one package?

Absolutely, we offer a number of K-beauty routine kits for almost every skin concern, including mature skin, acne-prone skin, sensitive skin, etc.

How Should I Apply My Products?

In general, products sound be applied in order from lightest delicate texture to the densest, so that the lightweight products are absorbed first.  There are however exceptions to this, like acids.